1. What materials are used to make your silver jewelry?

      > Our silver jewelry is made using 925 sterling silver

 

    2. What is silver jewelry that is made from 925 silver?

      > Silver jewelry made from 925 silver, also known as sterling silver, is a popular choice among consumers due to its durability, luster, and affordability. This type of jewelry is composed of an alloy containing 92.5% silver and 7.5% other metals, typically copper, which is added to improve its strength and durability. The term "925" refers to the silver content of the alloy and is often stamped on the jewelry to indicate its authenticity and quality. As a result, silver 925 jewelry is a great option for those seeking high-quality jewelry at a reasonable price point.

 

    3. How do I take care of my silver jewelry?

      > To keep your silver jewelry looking its best, we recommend storing it in a cool, dry place and avoiding exposure to water, chemicals, and harsh environments. You can clean your silver jewelry using a soft cloth and silver polish, or by using a specialized silver cleaning solution. For more information on how to care for your silver jewelry, please visit our CARE INSTRUCTIONS  page on our website.

 

   4. What payment methods do you accept?

    > We offer a variety of safe and secure payment methods for your convenience. In addition to major credit cards such as Visa, Mastercard, American Express, and JCB, we also use GBPrimePay as our payment gateway. With GBPrimePay, you can choose from the following payment methods:

1. Bill Payment

2. Thai QR Payment

3. WeChat Pay

4. Rabbit Line Pay

5. Mobile banking transfer

6. Shopee Pay

7. True Money Wallet

         

   5. How do I place an order?

    > To place an order on our website, simply browse our selection of silver jewelry products and add your desired items to your cart. Once you have finished shopping, click the "Checkout" button and follow the prompts to enter your shipping and payment information. If you have any questions or issues during the ordering process, please don't hesitate to contact us.

 

   6. How is shipping handled for your products?

    > We only offer domestic shipping within Thailand. For more information on our shipping method, please visit our Shipping Policy page on our website. You will receive a tracking number by email to check the status of your shipment.

    7. Can I return or exchange a product ?

     > For hygiene reasons, we do not accept returns or exchanges on our jewelry products. This policy is in place to ensure the health and safety of our customers and to prevent the spread of possible infections. However, if you believe that your situation is an exception, please contact us and we will do our best to assist you with an exchange, return, or refund. For more information on our return and refund policy, please visit RETURN AND REFUND POLICY page on our website.

 

   8. How can I get in touch with you if I have additional questions or concerns?

> You can easily reach us by visiting the Contact Us page on our website or by sending us an email at Silverlightningjewelry@gmail.com. Alternatively, you can chat with us quickly by clicking the chat button on our website. In the event of a disconnection during chat, please ensure that you leave your email so we can get back to you as soon as possible.